Note for California Residents: This Privacy Policy describes how Primate Technologies LLC processes your Personal Information and your choices regarding our processing. The Notice for California and Other US State Residents section below contains specific details about your rights under California law, including your right to opt out of Personal Information "sales."
This Privacy Policy applies to Primate Technologies LLC ("we," "us") websites (the "Websites"). This policy does not apply to Personal Information collected on any of our product platforms and solutions, which are governed by the privacy policy available at privacy@primate-tech.com.
This Privacy Policy describes the collection, use, and disclosure of Personal Information gathered through our Websites. Personal Information includes any information that identifies, describes, or relates to an identified or identifiable individual, or information reasonably capable of being associated with a particular consumer or household ("Personal Information") from visitors to our Websites ("you," "your"). It also outlines your choices regarding use, access, and modification of your Personal Information.
By using the Primate Technologies LLC Websites, you acknowledge reading and understanding this Privacy Policy. If you disagree with this Privacy Policy, please do not use the Websites.
Please also review our Website Terms of Use, as all terms and conditions form an agreement between you and us.
Table of Contents
We collect Personal Information when you provide information directly to us to access certain services and resources. Examples include:
Newsletter Subscription:
Product Demonstration or Support Requests:
Optional Information We May Request:
Our Websites target a general audience and are not intended for individuals under age 13 or below the age of consent in each operating region ("children," "child"). Primate Technologies LLC does not knowingly gather Personal Information from children. Upon discovering any inadvertently collected child's Personal Information, we will promptly delete it.
When you visit our Websites, our servers automatically collect:
We utilize this information for:
We collect this data through web servers and the following digital tracking technologies:
Tracking Technology Details:
We partner with service providers to analyze usage data and support marketing activities.
Website Advertising Notice: Our Websites do not serve targeted advertising. However, when you browse the internet, we and our partners may use tracking technologies to collect information about your online activities across websites. This data helps:
Currently, our Websites do not respond to "Do Not Track" browser signals.
We use and share your Personal Information for purposes noted at collection and as described below:
Website Operations:
Communications:
Business Operations:
Our legal basis for these practices, where required by law, includes:
To review, correct, update, or request deletion of your Personal Information, contact privacy@primate-tech.com with your specific request.
To deliver our Websites and features, we engage third-party providers for:
These providers may require limited Personal Information access to deliver their services.
Our Websites contain links to third-party sites, including social media platforms. We:
We implement industry-standard safeguards:
While we maintain reasonable security measures, no Internet transmission is completely secure. We cannot guarantee protection against unauthorized access beyond our reasonable control.
We retain Personal Information for:
Retention period factors include:
Email Communications:
Digital Marketing Preferences:
We do not send third-party marketing emails.
Certain US state laws, including California, provide their residents with certain rights related to their Personal Information, as described below. We provide these rights to all US residents. Before we may fulfill certain requests, we are required by law to verify your identity in order to prevent unauthorized access to your data, as described below.
Right to Know and Access: You have the right to request access to the Personal Information we maintain about you in the ordinary course of business. This may include Personal Information we collect, use, or disclose about you.
Right of Correction: You have the right to correct inaccuracies in the Personal Information we maintain about you.
Right to Delete: You have the right to request that we delete your Personal Information.
Right to Opt Out of “Sale” or “Sharing” of Personal Information: You have the right to opt out of “sales” of Personal Information or “sharing” of Personal Information for cross-contextual behavioral advertising purposes (as these terms are defined under applicable law), which for our Websites essentially means transfer of your Personal Information to certain third parties for their or for others ‘ commercial purposes, including advertising and marketing purposes. You may opt out of this practice by clicking on the “Do Not Sell My Personal Information” link available here or on the footer of our Websites and follow the instructions.
In the case of all such requests, we may not fulfill all or part of the request as permitted or required by applicable law. For example, if you request that we delete your Personal Information, there may be certain records we are legally required to retain.
Verification
In the case of requests to know, correct, and delete in relation to our Websites, we must take reasonable steps to verify your identity before fulfilling your requests. For example, we may seek to establish your identity to a reasonable or a reasonably high degree of certainty by matching information that you submit alongside your request with information that we have in our records. We may ask you or your authorized agent for supplemental information as needed to establish your identity. Authorized agents may also be required to provide a copy of the consumer ‘s signed permission authorizing the agent to submit requests on the consumer ‘s behalf under applicable local law.
To Exercise Your Rights
To exercise the rights described above, please contact us at privacy@primate-tech.com. Should you have any questions or concerns regarding your privacy rights or this Privacy Policy, you may contact us at privacy@primate-tech.com.
Please note that your ability to exercise the above rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege). Requests to exercise these rights may be granted in whole, in part, or not at all, depending on the scope and nature of the request and applicable law. Where required by applicable law, we will notify you if we reject your request and notify you of any reasons we are unable to honor your request.
Non-discrimination
We do not discriminate or otherwise penalize anyone for exercising their rights under this Privacy Policy.
The chart below explains our Personal Information collection and sharing practices over the past 12 months.
Categories of Personal Information we may collect
We do not collect Sensitive Personal Information as it is defined under applicable law.
Categories of sources from which the Personal Information is collected
We collect the Personal Information directly from you including during the time you spend on the Websites.
Business or commercial purpose for collecting, “selling,” or sharing Personal Information
We collect your Personal Information to operate the Websites, respond to your requests and for the following business purposes:
Categories of third parties with whom we share or “sell” your Personal Information
Specific pieces of Personal Information we have collected in the past 12 months.
If you are located outside of the United States, please be aware that your information will be transferred to, processed, and stored in the United States.
When you access our Websites, we function as a “data controller” under the General Data Protection Regulation (“GDPR”). In some cases, we will ask for your consent so that we may process your Personal Information. In other circumstances, we may rely on a different lawful basis, as explained in the section, “How we Use and Disclose Your Personal Information.”
By submitting your Personal Information, you acknowledge that we may transfer, process and store your information in this way. Wherever the information is, it will be treated securely and in accordance with this Privacy Policy and applicable privacy laws of the United States. These laws may be different from the privacy laws in your country. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure of your Personal Information. Where required, we will implement Standard Contractual Clauses with our third parties or rely on such other transfer mechanisms to ensure that the transfer of your Personal Information outside of the EEA, UK, and Switzerland is lawful.
Primate Technologies LLC complies with the EU-US Data Privacy Framework (“EU-US DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-US DPF) (collectively, the “Frameworks”) as set forth by the U.S. Department of Commerce. Primate Technologies LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-US DPF Principles”) with regard to the processing of Personal Information received from the European Union in reliance on the EU-US DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-US DPF. Primate Technologies LLC has certified to the U.S. Department of Commerce that it adheres to the Swiss-US Data Privacy Framework Principles (“Swiss-US DPF Principles”) with regard to the processing of Personal Information received from Switzerland in reliance on the Swiss-US DPF. If there is any conflict between the terms in this Privacy Policy and the EU-US DPF Principles and/or the Swiss-US DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (“DPF”) program, and to view our certification, please visit https://www.dataprivacyframework.gov.
In compliance with the EU-US DPF and the UK Extension to the EU-US DPF and the Swiss-US DPF, Primate Technologies LLC commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (“DPAs”) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (“GRA”) and the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) with regard to unresolved complaints concerning our handling of Personal Information received in reliance on the respective Frameworks.
The Federal Trade Commission has jurisdiction over Primate Technologies LLC’s compliance with the Frameworks. Primate Technologies LLC will submit to binding arbitration in the event that a dispute can not be resolved by the aforementioned mechanisms. Primate Technologies LLC shall assume liability for any onward transfers of Personal Information made to third parties.
Please note that the rules in your country may provide you with additional rights or may limit these rights. In all cases, our provision of the rights will comply with the applicable laws.
If you are based in the EEA, UK, or Switzerland, for example, you may have the right to access, update or correct your Personal Information, to request deletion of such Personal Information, and to object to certain processing, including that related to marketing, to receive a machine-readable copy of the Personal Information concerning you that you provided to us or request us to transfer such data to an applicable third party in certain circumstances.
In addition, where you provided your consent for our processing of your Personal Information, you may withdraw your consent by contacting us using the details provided in the “Contact” section. You may also restrict how we use your Personal Information while a complaint is being investigated.
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege).
As our Websites evolve, we may update this Privacy Policy. Changes will be communicated through Website notifications or as required by law. The "last updated" date at the top indicates the most recent revision. Updates become effective upon posting.
Questions about this Privacy Policy or concerns about Personal Information handling should be directed to:
Attn: General Counsel
Primate Technologies LLC
478 North Babcock Street, Suite 116
Melbourne, FL 32935
