Warranty & Maintenance
Primate provides control room operators, dispatchers and the support staff with annual maintenance and software support options that include an assigned account manager and 24/7 technical support.
WARRANTY & MAINTENANCE BENEFITS
- SOFTWARE UPGRADES & SECURITY: *Software updates and development maintenance that may improve and protect Primate's products.
- 24/7 TECHNICAL SUPPORT: Available 24/7 technical support for Primate provided products and services.
- PERSONAL ACCOUNT MANAGEMENT: Assigned account manager available for on-site visits and assistance with ongoing product and service upgrades.
*Software updates and patches are released for a variety of reasons. Sometimes a patch will upgrade a piece of software to the latest version with new features in the software. Sometimes an update will improve an application's stability. And sometimes an update is issued to fix a bug or security hole within the program. This last type of update is the most important when it comes to security compliance in the industry.